CONTACT US
For inquiries or assistance with product selection or placing an order, please reach out to us via email or phone. Our knowledgable customer service team is ready to help. Check our FAQ's for quick answers to common questions and helpful information.
Our customer service hours are Monday through Friday from 8:35 AM to 5PM central time. Closed July 4, November 28-29, December 24,25 and 31, 2024.
Weather Tough Flags
Hotel Flags
FAQ'S
How do I change my password for my account?
Sign in to your account go to your Profile page under My Account and scroll to the bottom.
I forgot my password, how can I reset it?
Click on Sign in at the top right corner, and click on "Forgot your password?"
How can I check the status of my order?
You can check on your order status by logging in to your account and clicking on the Order Status tab
Can I change or cancel my order?
Orders cannot be edited once they have been placed. Orders can only be canceled within [need timeframe] they're placed
Where do I enter a promotion code?
You can enter your promo code on the Check Out page under the summary section. Be sure your code has been applied before submitting your order.
How long will the flags last?
The longevity of your flags is influenced by factors such as weather conditions and care. Our flags are industry-leading in durability, reinforced to withstand wind damage through high-quality materials and craftsmanship techniques. To extend your flag's longevity, avoid obstructions that may cause damage.
How do I wash my flags?
To wash a flag safely, begin by filling a basin or large sink with cold water and adding a mild detergent. Immerse the flag in the soapy water and swish it around gently, paying careful attention to any stained or soiled areas. If needed, use a soft brush or cloth for stubborn spots. After washing, thoroughly rinse the flag with cold water to eliminate all traces detergent. Gently squeeze out excess water without wringing or twisting the fabric. To dry, hang the flag on a drying rack ensuring proper support to prevent distortion while the flag is drying. Avoid using hot water or harsh detergents, as they can damage the flag's fabric.